Senior Product Manager, Sydney
12+ years across enterprise B2B SaaS and consumer platforms at scale. Most recently: a production AI agent with schema-bound tool calls and validation at every boundary, and a subscription redesign that doubled annual revenue across 335,000 migrated subscribers. Zero downtime, zero billing errors.
Currently sole PM at ClickPoint Software (US), serving Fortune 500 clients
Setup used to span multiple screens and require technical knowledge. I designed and shipped a deterministic agent: guided flows, schema-bound tool calls, and human confirmation before every execution. No free-form generation ever touches client data. In production across multiple companies since October 2025.
Six real-time compliance integrations covering consent, fraud, phone verification and Do Not Call screening, built on a redesigned inheritance model. Configuration defined once, applied everywhere.
Consolidated 15+ fragmented plans into three technology-differentiated tiers, then coordinated four squads to migrate every active subscriber with zero downtime and zero billing errors.
Three teams were messaging the same members four times a week off lists with 58% accuracy. Centralised 1.5M contacts, built behavioural lead generation, enforced frequency governance.
A bit about me
Brazilian with Italian roots, married to an Aussie, and now calling Sydney home. Outside work, I keep things pretty simple: Jiu Jitsu a few times a week, a film camera I am still figuring out, and plenty of other hobbies I am not much chop at yet. Still working on my Australian sense of humour. Endlessly curious about where technology, design, and the way things are built come together.